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The policy shown before payment applies
Every checkout displays the service, professional, local time, duration, price, currency, taxes, cancellation deadline, and refund consequence before authorization.
Booking clarity
How session changes, late cancellations, provider cancellations, refunds, and disputes are handled.
Each section explains the user-facing promise, the operational boundary behind it, and where to go when something needs attention.
Every checkout displays the service, professional, local time, duration, price, currency, taxes, cancellation deadline, and refund consequence before authorization.
Eligible rescheduling or cancellation can be completed from the account. Late cancellation and no-show outcomes follow the accepted booking terms and any mandatory local consumer right.
When the professional or Omkin cannot provide a confirmed service, the client receives an applicable rescheduling, credit, release of authorization, or refund route without being forced into another service type.
Support traces the authorization, capture, adjustment, refund, and provider allocation through the payment record. A client can challenge an error without sharing therapy or coaching content.
Refund initiation and expected processing time are displayed in the account. Bank timing and exchange-rate differences can affect when the amount appears and the final converted value.
Use the dedicated support, privacy, safety, accessibility, or legal route. Emergency needs should always go directly to local services.