Privacy centre
How Omkin uses, protects, retains, and shares personal data across matching, care access, and platform operations.
Each section explains the user-facing promise, the operational boundary behind it, and where to go when something needs attention.
This can include account details, current country, preferred language, country of origin, previous home, self-described cultural background, care preferences, accessibility needs, booking details, support requests, and information required for professional applications.
Information is used to operate accounts, establish eligibility, personalize matching, deliver bookings and meetings, process payments, prevent abuse, answer support requests, meet legal duties, and improve reliability.
Cultural, care, health-related, and professional-verification information can require additional protection. Omkin limits collection, separates sensitive fields where appropriate, restricts staff access, and records administrative access or change events.
Information is shared only with the professional, service provider, authority, or other recipient needed for the stated purpose and permitted by law. Employer billing records never include voucher redemption, an individual's care choices, or session activity.
Records are kept only for an identified operational, safety, legal, financial, or professional purpose, then deleted or de-identified under a governed schedule. You can use the data-rights route to ask for access, correction, export, restriction, objection, or deletion where applicable.
Use the dedicated support, privacy, safety, accessibility, or legal route. Emergency needs should always go directly to local services.
