Omkin help centre
Choose a topic for straightforward guidance on matching, accounts, bookings, payments, sessions, practitioner applications, safety, and privacy.
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Help by topic
Each guide explains what to expect, what you can change, and when a different support route is safer.
Coaching supports practical goals, transitions, relationships, identity, and everyday change without diagnosing or treating a mental-health condition. Therapy is clinical care and appears only when a verified professional can legally serve your current location.
Eligible results can reflect preferred language, country of origin, previous home, cultural background, goals, worldview preferences, availability, and budget. Omkin explains why a result appears and never infers a protected identity.
A time is confirmed only after the eligibility, consent, payment, and provider checks complete. Your account shows the local time, duration, price, currency, cancellation window, and entry link.
Before joining, confirm your current physical location, test the browser, camera, microphone, and connection, then review the service boundary. Use a private space and headphones where possible.
Review active sessions, notification preferences, consent history, devices, data requests, and sign-out controls from your account. Sensitive information is separated from ordinary account and operational records where the product design requires it.
Authenticated support is best for account-specific issues. Dedicated routes exist for practitioner operations, employers, privacy, accessibility, safety, and legal questions so each request reaches an accountable owner.
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Need urgent support? Omkin support is not continuously monitored and cannot dispatch emergency help.
